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PCI Compliance Guide : Why Indian eCommerce Start-Ups Must look for PCI Compliance

Protect card data, cut fraud risk, and meet PCI DSS standards with secure payments that help an ecommerce consultant guide Indian startups.

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In Short

PCI DSS compliance is the operating standard that lets an eCommerce start-up accept, store, process, and transmit card data without exposing customers, banks, or the business itself to avoidable fraud and breach risk. The standard applies to merchants, acquirer banks, issuer banks, and service providers that handle debit or credit card data. It was created in 2004 by Visa, MasterCard, Discover, JCB, and American Express. For Indian eCommerce start-ups, the issue is not abstract policy.

A lot of eCommerce start-ups are entering the market, with hopes of competing with the likes of Amazon and Flipkart. To do so, they need to comply with PCI security standards, to avoid credit card fraud and data breaches. But what exactly does being PCI Compliant mean? Here, we explain:

A detail guide on PCI Compliance Guide for Indian eCommerce by Chitrangana.com

What is PCI DSS?

The Payment Card Industry Data Security Standards (PCI DSS) is a globally accepted policy used to protect debit, credit and cash card transactions. These procedures are used to protect the card holder’s personal data against misuse. By following PCI DSS, merchants and sellers can safely accept, store, process and transmit customer information during eCommerce transactions. PCI DSS was created in 2004 by five major credit card companies i.e. Visa, MasterCard, Discover, JCB and American Express.

Who must comply with PCI DSS? 

“Any merchant, acquirer, issuer bank and service provider that processes, stores or transmits credit or debit card data must follow the procedures of PCI DSS. Besides protecting cardholder data, complying with PCI DSS means to ensure information systems and payment applications are secured in real time.” Said Mr. Karl Schrade, Senior Cyber Security Consultant at Chitrangana.com

Different levels of PCI DSS compliance


Tier 1: Over 6 million transactions a year

Tier 2: Transactions between 1-6 million a year

Tier 3: Less than 1 million yearly transactions

Tier 4: Less than 20,000 transactions a year

How to be PCI compliant?


1) Never see, store or have access to cardholder data

2) Never tokenize credit card information

3) Never use third-party payment gateway

4) Logging, testing, audit trials before launching website

5) Strictly follow security policies set by payment partners

What happens if you are not PCI compliant

If your eCommerce website does not follow PCI Security Standards, there is a high risk of customer data being hacked. Also, banks are not permitted to offer services to merchants that aren’t PCI Compliant. In 2013, the Reserve Bank of India (RBI) ruled it mandatory for banks to ensure that “that the terminals installed at the merchants for capturing card payments should be certified for PCI-DSS and PA-DSS.”

How to maintain PCI DSS compliance?

Remaining PCI compliant is a continuous process. To maintain PCI DSS compliance for your eCommerce website, you need to perform the Self-Assessment Questionnaire every 12 months. You are also required to “regularly test security systems and processes” every 3 months which includes running vulnerability scans that need to be run by an Approved Scanning Vendor. For example, PayPal constantly works with its merchants to ensure they remain PCI compliant.

What is the difference between PCI compliance and PCI certified?

As explained before, PCI compliance can be achieved by completing the Self-Assessment Questionnaire (SAQ). The test you take depends on how you integrate payment gateway and cardholder data. However, PCI certification requires a severe self-audit and a special audit conducted by Qualified Security Assessor (QSA). If you pass the audit, the PCI Security Standards Council (PCI SSC) will grant you PCI Certification. It is important to note that requirements for PCI Compliance and PCI Certification are almost the same. The difference is who conducts the audit, verifies the requirements and evidence.

Related Insights

Frequently asked

How does PCI DSS change the way an eCommerce start-up should design payments?
PCI DSS pushes payment design toward separation from card data. The article’s controls say the business should never see, store, or access cardholder data and should not tokenize credit card information or use a third-party payment gateway. That means payment architecture must be evaluated before launch, not repaired after a breach.
When does PCI compliance not protect a business from payment risk?
PCI compliance does not remove the need for continuous security work. The article says compliance is a continuous process, with quarterly security testing and annual Self-Assessment Questionnaires. A business can still face risk if its systems drift after the last assessment or if scanning and audit trails are not maintained.
What is the practical difference between PCI compliance and PCI certification?
PCI compliance is tied to completing the Self-Assessment Questionnaire and following the relevant controls for the payment setup. PCI certification is a separate audit path, conducted by a Qualified Security Assessor, and it ends with approval from the PCI Security Standards Council if the audit passes. The article says the requirements are almost the same; the auditor changes.
Why does the article say banks may not serve non-compliant merchants?
The article states that banks are not permitted to offer services to merchants that are not PCI compliant. That makes PCI status a banking access issue, not only a security issue. For an eCommerce start-up, payment processing and merchant services can depend on meeting the standard.
What does Tier 4 PCI DSS compliance mean compared with Tier 1?
Tier 4 is the lowest transaction band in the article, covering less than 20,000 transactions a year. Tier 1 is the highest, covering over 6 million transactions a year. The tiers are based on transaction volume, so compliance work scales with the size and movement of payment activity.
How often must a merchant test PCI security controls?
The article says merchants must regularly test security systems and processes every 3 months. It also specifies vulnerability scans by an Approved Scanning Vendor. That creates a quarterly control cycle, not an annual one-time review.
What does the RBI ruling add to PCI requirements in India?
The article cites a 2013 Reserve Bank of India ruling that required banks to ensure merchant terminals for card payments are certified for PCI-DSS and PA-DSS. That adds a local regulatory layer to the PCI standard. For Indian eCommerce businesses, payment infrastructure must satisfy both the operational standard and the banking requirement.
Can a start-up treat PCI compliance as a one-time launch task?
No. The article states that remaining PCI compliant is a continuous process. The business must complete the Self-Assessment Questionnaire every 12 months and keep testing its security systems every 3 months. Launch is only the beginning of the control cycle.
Why does the article warn against third-party payment gateways?
The article’s compliance steps say never use a third-party payment gateway. In the logic of the article, that reduces direct exposure to cardholder data and keeps the business from handling data it should never see, store, or access. The standard favors strict control over loose integration.
What role does a Qualified Security Assessor play in certification?
A Qualified Security Assessor conducts the special audit required for PCI certification. The article says this audit is more severe than the compliance path and verifies the requirements and evidence. If the audit passes, the PCI Security Standards Council grants certification.
How should a founder think about PCI DSS before investing in payment architecture?
The article points to structure before execution. A founder should evaluate whether the business can safely avoid storing cardholder data, whether the payment flow fits the compliance path, and whether the system can sustain quarterly testing and annual questionnaires. If the architecture cannot carry that load, the model needs revision before investment expands.
What is the main risk of ignoring PCI DSS in an Indian eCommerce business?
The article names two linked risks: customer data can be hacked, and banks may refuse service. In India, the RBI ruling also makes certified terminals part of the merchant setup. Ignoring PCI DSS therefore threatens both trust and transaction continuity.

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